Call now for emergency issues
Best for active leaks, flooding risk, sewer backups, no hot water, or anything that cannot wait until tomorrow.
Request service
Call us at (778) 312‑3314 or use the form below. We’ll get back within one business hour during Mon–Fri 8am–5pm, and emergency calls are best handled by phone right away. For quote-ready or diagnosis-first jobs, you can now attach photos to make the first review clearer. If pricing is your first question, start with the pricing & estimates guide. If you want a quick decision guide first, see the emergency plumbing page, the drain cleaning page, the water heater page, the tankless install page, the leak detection page, the toilet repair & replacement page, the sewer camera & sump page, the pipe repair & repipe page, or the fixture install & repair page.
Fast replies
Most quote requests get a response within one business hour during regular office hours.
Emergency issues
Call right away for emergency plumbing help with active leaks, burst pipes, sewer backups, and no-hot-water calls that cannot wait.
Better routing for condos & strata
Share unit, access, parking, and building context upfront so the right next step is clearer from the start.
Need a plumber in your city?
If you want local coverage details before submitting the form, start with the city page that matches your property. Each one links back to the relevant service guides and request paths.
Call now or book online?
Use the form for quote-ready jobs
Perfect for fixture replacements, drain issues, water heater questions, and non-emergency repairs where a quick written summary helps.
What happens next
We review the issue, confirm the right service path, and follow up with the fastest practical next step based on urgency and location.
Before you submit
A little context goes a long way. These quick tips help you know when to call immediately and what details make it easier to route your request quickly.
Include this for a faster response
- Best callback number and whether you prefer call, text, or email
- Your city, neighbourhood, and building type
- When the issue started and whether it is getting worse
- Photos, model numbers, or a short description of what you’ve already tried
Skip the form and call if…
- Water is leaking through a wall, ceiling, or floor
- A toilet, sink, or main line is backing up
- You need prompt hot water restoration
- You’re in a condo/strata situation where immediate coordination matters
What happens after you reach out
Whether you call or use the form, the goal is to reduce uncertainty quickly and make the next step obvious.
Fast triage
Clear next step
Upfront approval before work
For online requests
- You send the issue details.Service, urgency, city, and a short summary help route it properly.
- Clearset reviews the request.The goal is to confirm whether this should be handled as urgent, same-day, or scheduled work.
- You get the right follow-up.That may be a callback, scheduling discussion, or a request for one or two missing details.
- On-site diagnosis comes before repair approval.Once the issue is properly assessed, the repair path and pricing can be explained clearly.
For urgent calls
- Call right away if damage is active.Leaks, backups, and urgent no-hot-water situations are better handled by phone right away.
- Share the fastest useful facts.City, building type, whether water is contained, and any access limitations help speed dispatch.
- Protect the space while you wait.Use the nearest shutoff or main valve if safe, and move anything vulnerable out of the wet area.
- Expect a practical next-step conversation.The first priority is containing risk, then diagnosing the issue properly.
A more useful request gets a faster next step
The fastest routing happens when the request includes the details that actually matter—especially for condos, strata, and occupied homes.
Property type
Access notes
Parking / buzzer / unit info
Best for homeowners
Share the symptom, your city, and when you want service. Photos or model numbers help if the job is quote-ready.
Best for condos & strata
Unit number, buzzer, parking limits, and any building contact help reduce avoidable delays and back-and-forth.
Best for urgent calls
If damage is active, call first. The form is still useful for contained issues or same-day scheduling with context.
Choose the fastest starting path
Instead of opening a blank form and figuring it out field by field, start with the situation that matches your job. We’ll prefill the request path so it’s easier to send the right details.
Active leak, burst pipe, or backup
When damage is active or spreading, calling right away is the fastest route. If you need to submit details too, use the emergency request path after you call.
- Use this for flooding risk, sewage backup, or a shutoff that is not solving it
- Have your city, building type, and whether water is contained ready
Drain clog, toilet issue, or sewer concern
A contained drain issue usually works well through the form. Overflow, sewage, or an unusable bathroom is better handled by phone first.
- Good fit for slow drains, recurring clogs, and backed-up fixtures
- Photos and whether other fixtures are affected help routing
No hot water or water heater issue
Use this path for tank leaks, ignition problems, error codes, replacement planning, or tankless install questions. If you already know the main job is a tankless swap or upgrade, the dedicated tankless page is the better prep path.
- Model number, fuel type, and age of unit are useful if available
- Call first if the leak is active or the situation cannot wait
Toilet, fixture, PRV, leak detection, or planned work
Ideal for quote-ready jobs where photos, access notes, or a short written summary can save time before the first call back.
- Best for toilets, faucets, pressure or backflow issues, mystery leaks, repipes, and non-emergency repairs
- Especially useful for condos, strata, and occupied homes
What kind of response to expect
This section makes the likely response path clearer before you hit submit, which helps reduce uncertainty before booking.
Urgent call = fastest path
Form = better for details
Urgent / active damage
Phone is the priority for emergencies. The immediate goal is to understand whether the issue is contained and what the safest next step is.
Same-day but contained
Form requests with a clear summary, city, and call-back number are usually the easiest to triage quickly during office hours.
Planned or quote-ready work
Written details, photos, model numbers, unit access notes, and scheduling windows help reduce back-and-forth.
Simple rule: if the issue is actively damaging the property or can’t safely wait until tomorrow, call. If the issue is contained and the details matter, the online request is usually the better starting point.
Questions people often have right before they contact
People often want to know whether the form is okay, whether photos help, and how much certainty they can get before diagnosis. Answering that directly makes the next step easier.
Should I call or use the online form?
Call if water is actively causing damage, sewage is backing up, the issue cannot safely wait until tomorrow, or you need urgent hot water help. Use the online form for contained issues, quote-ready jobs, and situations where photos, model numbers, or access notes will help route the request faster.
Can I send photos with my request?
Yes. The form accepts optional photos, which are especially useful for leaks, fixtures, toilets, water heaters, and condo or strata access context.
Can Clearset help with condos and strata buildings?
Yes. Unit numbers, buzzer details, parking limits, and building contacts help route condo and strata requests more smoothly from the start.
Can you quote plumbing work before coming out?
Some quote-ready jobs can be ballparked earlier, especially fixture swaps and certain replacements. Leaks, blockages, mystery moisture, and intermittent issues usually need on-site diagnosis before a reliable final price should be given.